Handle Unfriendly Policies The Right Way

Ask the Panel • Bulletins • Customer Communicator • Customer Service Week Bulletin • Skillsharpener • Web Extras - Customer Communicator • Web Extras - Skill Sharpener
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• Positive words go a long way in customer service
• Play nice at work
• Replace these negative words
• Service News: A monthly roundup ...
• Ask the Experts: What’s the best way to handle an unfriendly customer service policy
• Avoid these “common” service mistakes
• Sharpen your senior skills
• Do customers trust you?
• Say it like you mean it — Five ways to sound more professional and confident
• Learn how to think more positively
• Get the most benefit from reading out loud
• Ask the Experts: How should I handle last minute requests?
• Service News: A monthly roundup ...
• Deal with arguments by avoiding them
• Use “mindfulness” to ease stress
• When in doubt, try the Bulletin Board Test
• Build rapport with humor
• Responding to praise