The Customer Communicator, July 2022

• It may be time to re-think your style for better customer service
• Rising above rudeness
• Projecting confidence over the phone
• Service News: A monthly roundup ...
• Ask the Experts: How should I handle unexpected background noise?
• Four tips for better cross-selling
• Set goals for the next half of the year
• Build confidence with customers
• Add kindness to your service
• Use email as a phone courtesy tool
To read more — login/sign upSpeed Up Calls With Chatty Customers

Watch Your Language to Reduce Stress

Recovering from Errors, Oversights, Slip-Ups, and Fails

The Customer Communicator, June 2022

• Recovering from errors, oversights, slip-ups, and fails
• Watch your language to reduce stress
• The service recovery paradox
• Ask the Experts: How can I speed up calls with chatty customers?
• The fine art of disengaging
• Make the most of meetings
• Add a small personal touch
• The customer is not always right
• Avoid these killer phrases
Slow Down and Breathe

Five Ways to Show Your Empathy

The Customer Communicator, May 2022

• Stop mumbling and more tips for better customer communication
• Spring cleaning your home office
• Service Note: The classic mirror technique
• A monthly roundup...
• How can you tell a customer that they are wrong and still maintain a positive relationship?
• Five ways to show your empathy
• Doodling isn’t so bad after all
• Peel the anger onion
• Stop stepping on sentences
• How positive is your attitude?
To read more — login/sign upAlign Your Energy Level With The Customer

Use The “Language of Encouragement”

The Customer Communicator, April 2022

- Maintain your energy and enthusiasm throughout the day
- Sharing your energy
- Pop Quiz
- Service News: A monthly roundup ...
- Ask the Experts: How can I get customers to reply in a timely way?
- Are you a hoarder?
- LOL with your friends
- Hope for the best, prepare for the worst
Delivering Bad News to Customers
