Align Your Energy Level With The Customer

Ask the Panel • Customer Communicator • Customer Service Week Bulletin • Service Starters • Skillsharpener • Web Extras - Customer Communicator • Web Extras - Skill Sharpener
• Lessons in de-escalating difficult calls
• Delivering bad news
• Use reflective language to connect with customers
• Service News: A monthly roundup ...
• Ask the Experts: How can I answer nosy questions without offending the customer?
• First impressions matter
• Add a deadline to messages
• Avoid using in-house jargon with customers
• Getting back to the subject
• The law of attraction: Positive thoughts
• Postpone aggravation with pen and paper
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• The role of body language in customer service
• Houseplants offer many benefits
• Practice a calming breath
• Service News: A monthly roundup ...
• Ask the Experts: What’s Ahead in 2022?
• Cutting off the chatty customer
• Are you a welcomer?
• Bring your dog to work, or bring your work to your dog
• New Year’s resolutions, be realistic!
• Treat each call as the start of a relationship
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