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For lasting change, make small goals, not big ones — “The only thing we really control is ourselves and the habits we choose,” sociologist Randall Bell writes in his book, Rich Habits Rich Life. Read a sample of the book below. Click the right side of the book image to advance 1 page, and the left side of the image to go back a page.
Strategies for improving cooperation with other departments — Job shadowing is a powerful tool for breaking down barriers and developing positive relationships between individuals and departments. To learn more about job shadowing, see Manchester Metropolitan University’s excellent Job Shadowing Guidelines.
When we asked our customers to tell us about the best part of their Customer Service Week celebrations, they shared a lot of great ideas. Which ones will you try? Rebecca says that her team’s favorite activity brought two departments together. “We include the sales reps in our Minute to Win it Games and this…Continue reading
With a few simple keystrokes you can send animated Customer Service Week eCards to team members across the hall or across the globe. They are a fun way to announce your upcoming celebration, invite other departments and individuals, thank your organizing committee for their hard work, and much more. And best of all, eCards work…Continue reading
Virna Waldron
American Airlines
Many of us go through the day without giving much thought to how we affect the people around us. But often, we have the opportunity to make a real impact on other people’s lives. It could be something as simple as making it easier to pay a bill, update an account, or fix a software problem. Or it could be as big as helping students learn English as a second language. So when Virna Waldron, a customer service team member at American Airlines, got an unusual request she dove right in, assembled a team, and sent much needed earbuds to an ESL class in Dallas.
Did you know that when you order from CSWeek.com you have immediate access to all of our printables? What’s a printable? It’s a little something extra to make your Customer Service Week celebration special. It’s Save the Date cards that you can print and distribute. It’s Cupcake Toppers because your cupcakes should match everything else…Continue reading
Last year I got a note from a customer who said that her team loves doing our puzzles during Customer Service Week, but that they are “too easy.” Challenge accepted. This year you’ll find new logic puzzles at the CSWeek.com website. There’s the devilish Family Affair puzzle, the mind-bending Have a Seat puzzle, and the…Continue reading
Make your Customer Service Week celebration fun, easy, and engaging with pre-planned activities. Each activity includes detailed instructions, a list of materials, and print-outs if needed. Here are three of our favorites: To incorporate the Customer Service Week theme, The Magic of Service™, try the “Cast a Spell” activity. You’ll gather your team to cast…Continue reading
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy email review checklist.
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy email review checklist.
Answers from frontline reps — Team creates its own mission, vision, and value statements. At the City of Berkeley 311 Customer Service Center, we have Mission, Vision, and Value statements that govern our division. 311 had a “principles document” created in 2011 that served as their guiding values. Several years ago, we decided to expand on this.…Continue reading
June 20, 2019 — When you order your Customer Service Week materials we’ll say “thank you” with dozens of free gifts including: • 28 print-and-use puzzles to challenge and entertain. There are word puzzles, math puzzles, logic puzzles, and even a set of five “Magic Cube” puzzles. • 21 ready-to-use activities with step by step instructions…Continue reading
