Ask the Panel • Customer Service Week Bulletin • Service Starters • Spotlight Awards • Web Extras - Customer Communicator • Web Extras - Skill Sharpener
Did you know that when you order from CSWeek.com you have immediate access to all of our printables? What’s a printable? It’s a little something extra to make your Customer Service Week celebration special. It’s Save the Date cards that you can print and distribute. It’s Cupcake Toppers because your cupcakes should match everything else…Continue reading
Last year I got a note from a customer who said that her team loves doing our puzzles during Customer Service Week, but that they are “too easy.” Challenge accepted. This year you’ll find new logic puzzles at the CSWeek.com website. There’s the devilish Family Affair puzzle, the mind-bending Have a Seat puzzle, and the…Continue reading
Make your Customer Service Week celebration fun, easy, and engaging with pre-planned activities. Each activity includes detailed instructions, a list of materials, and print-outs if needed. Here are three of our favorites: To incorporate the Customer Service Week theme, The Magic of Service™, try the “Cast a Spell” activity. You’ll gather your team to cast…Continue reading
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy email review checklist.
Tips for error-free email — “Write once, read twice” is classic and very good advice for error-free email. Click here for a handy email review checklist.
Answers from frontline reps — Team creates its own mission, vision, and value statements. At the City of Berkeley 311 Customer Service Center, we have Mission, Vision, and Value statements that govern our division. 311 had a “principles document” created in 2011 that served as their guiding values. Several years ago, we decided to expand on this.…Continue reading
June 20, 2019 — When you order your Customer Service Week materials we’ll say “thank you” with dozens of free gifts including: • 28 print-and-use puzzles to challenge and entertain. There are word puzzles, math puzzles, logic puzzles, and even a set of five “Magic Cube” puzzles. • 21 ready-to-use activities with step by step instructions…Continue reading
Take time to connect with coworkers — The last Friday in July, is National Talk in the Elevator Day. Check out this fun video below.
Do you have a mission, vision, or value statement that guides your work? — A team of frontline reps at the City of Berkeley 311 Customer Service Center worked together to create to create statements that reflect the teams vision and values.
June 13, 2019 — At CSWeek.com, you’ll find everything you need for a truly magical Customer Service Week celebration. All you need to do is invite the guests, order the food, and have fun! At the website you’ll find: Decorations. You’ll set the mood with coordinating balloons, posters, pennant strings, and more. Gifts. You’ll recognize and reward…Continue reading
June 6, 2019 — Last week we launched the Customer Service Week website and announced the 2019 theme — The Magic of Service™. The theme recognizes that everyone has it in their power to create magic for customers and coworkers. And we have some very special gifts for the people on your team who make…Continue reading
Barbara Frye
Constant Contact
Constant Contact conducts more than half a dozen different surveys designed to identify customers who may be unsatisfied or who may have valuable feedback to share. It’s Barbara Frye’s job to analyze survey responses, contact customers, and resolve problems. Her personal attention and follow up are paying off in increased Net Promoter Scores. And customers are especially complimentary about the process. They note that their contacts with Barbara were unexpected, positive and very helpful. As one customer says, “I was very impressed with the way Barbara answered my questions and concerns. Knowing that the company cares about my relationship with it means a lot.”
Learn more about the award