Answers from frontline reps — Be polite and smile. Always remember to be respectful in every dealing, with every customer and in every situation. If the customer is having an off day, and being rude, don’t stoop to that level. That is not the way to be a great customer service rep. Also, make sure that…Continue reading
August 27, 2018 — We are delighted to announce three new activities for your Customer Service Week celebration. At CSWeek.com you’ll find a new teambuilding activity called Common Ground, a fun take on vocal skills training with the Tongue Twister activity, and a special recognition activity which lets team members recognize each other. It’s called…Continue reading
August 20, 2018 — Theme days are always popular during Customer Service Week. And the possibilities are almost limitless. Just look at these four examples: 1. The week started with a Star Wars theme at CMA CGM. When employees arrived at work, the elevator whisked them skyward to the sounds of a spaceship lifting off. Accompanying…Continue reading
August 16, 2018 — Briana Church is a transportation solutions representative for Veritiv Corporation, a third-party distribution and logistics company. Her job is to help customers set up shipments, and to make sure that they get delivered on time. “So if customers come to me with any problems, anything that needs fixing, I am here…To read more — login/sign up
August 15, 2018 — Whether you need a final activity to round-out your celebration or you’ve just started planning, you’ll find lots of ideas in the Activities section of the CSWeek.com website. Each pre-planned activity includes detailed instructions, a list of materials, and print-outs if needed. You’ll find activities to build teamwork, recognize staff, build service skills,…Continue reading
Help your reps to focus on the customer on every call — A lot of companies claim to have a customer focus. But it most often falls to the customer service rep to live up to that claim. Here is some advice from customer service consultant and author, Shep Hyken:
• A blog post on how the employee experience contributes to the customer experience.
• A video presentation on how to use customer service to stand out from the competition.
Eliminate ageism — September is Healthy Aging Month, a time to focus on positive aging and serving customers at all stages of life. The following resources will help:
August 8, 2018 — Customer Service Week provides a wonderful opportunity to break down barriers, build connections, and enhance teamwork. Here’s how: 1. At Gordon Press, team members got to know each other better with the popular Customer Service Week Getting to Know You Quiz. Reps answered 10 questions about themselves. Then each day, two or…Continue reading
August 2, 2018 — In a busy service department, with many competing demands, it is not always easy for frontline reps to remain happy, upbeat, and positive. Fortunately, service consultant JoAnna Brandi has identified several ways that reps can maintain a positive attitude and keep customers happy. It all starts with Steps 1 and 2…To read more — login/sign up
August 1, 2018 — We are delighted to announce that eCards are now available at CSWeek.com. eCards are a fun way to announce your upcoming celebration, invite other departments and individuals, thank your organizing committee for their hard work, and much more. And best of all, eCards are easy to use: Simply select your favorite card.…Continue reading
Church credits her success in customer service to the five years of learning and sharing that she has had on the job. “During that time, my knowledge of the business has grown tremendously,” she says, “and then I can pass that knowledge on to my teammates.”Learn more about the award
July 25, 2018 — Recognition is an important part of every Customer Service Week celebration. After all, when people know that their efforts are appreciated, it increases self-esteem, job satisfaction, and customer satisfaction. These four Customer Service Week activities leave no doubt that these reps are appreciated: 1. Managers honored frontline reps with giant stars and…Continue reading