The Customer Communicator, November 2021

• Choosing the right words boosts customer satisfaction
• Take a mini-vacation to relieve stress
• Service News: A monthly roundup ...
• Exercise: Shift your language to satisfy customers
• Ask the Panel: How can I reduce my talk time?
• Breaking bad news to customers?
• “What’s that in the road, a head?”
• Get to know internal “suppliers”
• Make friends by building bridges
To read more — login/sign upSkillSharpener, November 2021

Discussion topics and activities for the November 2021 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator October 2021

• Turning complaints into opportunities
• Recognizing the value of service
• Getting the apology right
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What can we do when a teammate doesn’t pull her weight?
• Where is he coming from?
• Try improv to improve rapport
• Tips for polite and proper email
To read more — login/sign upSkillSharpener, October 2021

Discussion topics and activities for the October 2021 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, September 2021

• Shift your style for better service
• Keep conversations stress free
• Shared communication styles build strong relationships
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Panel: What metrics should I be tracking?
•More than a number
•Try using the Golden Pause
•Convey confidence as you buy time
•Is a difficult customer ruining your day?
•Try teaching
To read more — login/sign upSkillSharpener September 2021

Discussion topics and activities for the September 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, August 2021

- For better service, try thinking like a juggler
- Whats your CQ?
- Try this practical visualization technique
- Pop Quiz
- Service News: A monthly roundup ...
- Ask the Panel: How can I get past my anxiety and get back to the office?
- Its not fair... but thats okay
- Sound 100 percent even when youre not
- Stay cool and calm
- Theres no such thing as a dumb question
SkillSharpener, August 2021

Discussion topics and activities for the August 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, July 2021

- Are you asking the right questions in the right way
- Paraphrase to build customer rapport
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How do you cope with office drama?
- Finding the positive
- Working with non-native speakers
- Time management know how
- Take a brain break
- What’s your pet portrait?
- SkillSharpener
SkillSharpener, July 2021

Discussion topics and activities for the July 2021 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, June 2021

- When service takes on the added role of sales
- Welcome back to the office!
- Pop Quiz
- Service News: A monthly roundup
- Ask the Panel: How can I get to know my customers?
- Resolving conflicts with customers
- Briefly, now
- Warm up your workplace
- Encourage complaints
- Lessons from nature
- Tough calls first
- SkillSharpener
SkillSharpener, June 2021

Discussion topics and activities for the June 2021 issue of Customer Communicator.
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