Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

Let’s get started …


The Customer Communicator, November 2021

November 1, 2021

• Choosing the right words boosts customer satisfaction

• Take a mini-vacation to relieve stress

• Service News: A monthly roundup ...

• Exercise: Shift your language to satisfy customers

• Ask the Panel: How can I reduce my talk time?

• Breaking bad news to customers? 

• “What’s that in the road, a head?”

• Get to know internal “suppliers”

• Make friends by building bridges

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The Customer Communicator, September 2021

September 1, 2021

• Shift your style for better service

• Keep conversations stress free

• Shared communication styles build strong relationships

• Pop Quiz

Service News: A monthly roundup ...

• Ask the Panel: What metrics should I be tracking?

More than a number

Try using the Golden Pause

Convey confidence as you buy time

Is a difficult customer ruining your day?

Try teaching

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