Welcome

The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your on-site and remote staff.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.

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The Customer Communicator, May 2022

May 1, 2022
  By
  • Stop mumbling and more tips for better customer communication
  • Spring cleaning your home office
  • Service Note: The classic mirror technique
  • A monthly roundup...
  • How can you tell a customer that they are wrong and still maintain a positive relationship?
  • Five ways to show your empathy
  • Doodling isn’t so bad after all
  • Peel the anger onion
  • Stop stepping on sentences
  • How positive is your attitude?
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The Customer Communicator, March 2022

March 1, 2022
  By
  • Lessons in de-escalating difficult calls
  • Delivering bad news
  • Use reflective language to connect with customers
  • Service News: A monthly roundup ...
  • Ask the Experts: How can I answer nosy questions without offending the customer?
  • First impressions matter
  • Add a deadline to messages
  • Avoid using in-house jargon with customers
  • Getting back to the subject
  • The law of attraction: Positive thoughts
  • Postpone aggravation with pen and paper
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The Customer Communicator, January 2022

January 1, 2022
  By
  • The role of body language in customer service
  • Houseplants offer many benefits
  • Practice a calming breath
  • Service News: A monthly roundup ...
  • Ask the Experts: What’s Ahead in 2022?
  • Cutting off the chatty customer
  • Are you a welcomer?
  • Bring your dog to work, or bring your work to your dog
  • New Year’s resolutions, be realistic!
  • Treat each call as the start of a relationship
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