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The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

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Customer Communicator, March 2021

March 1, 2021

  • Are you prepared for these customer service problems?
  • Prevent repetitive strain injuries 
  • Pop Quiz
  • Service News: A monthly roundup
  • Ask the Panel: What’s the most important lesson you’ve learned during the pandemic?
  • Do you start each day deliberately?
  • Unpack customer expectations
  • Tap into the energy of enthusiasm
  • Personal touch means a lot
  • Make your customers feel at home
  • SkillSharpener
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