Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

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The Customer Communicator, January 2022

January 1, 2022
  • The role of body language in customer service
  • Houseplants offer many benefits
  • Practice a calming breath
  • Service News: A monthly roundup ...
  • Ask the Experts: What’s Ahead in 2022?
  • Cutting off the chatty customer
  • Are you a welcomer?
  • Bring your dog to work, or bring your work to your dog
  • New Year’s resolutions, be realistic!
  • Treat each call as the start of a relationship
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The Customer Communicator, November 2021

November 1, 2021
  • Choosing the right words boosts customer satisfaction
  • Take a mini-vacation to relieve stress
  • Service News: A monthly roundup ...
  • Exercise: Shift your language to satisfy customers
  • Ask the Panel: How can I reduce my talk time?
  • Breaking bad news to customers?
  • “What’s that in the road, a head?”
  • Get to know internal “suppliers”
  • Make friends by building bridges
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