Welcome to the Customer Communicator – Customer Service Group

Home » Categories » Customer Communicator » All Welcome to the Customer Communicator

Welcome

The most recent issue of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your team, just like you share the print copies each month.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed outside of your team.

Let's get started ...

Customer Communicator, August 2020

August 1, 2020

By Sarah Benardos Customer Communicator

The emotional side of service
Handle customer complaints with care
Syncing up with customers
Service News: A monthly roundup ...
Frontline Spotlight: Blending fun and problem-solving on the service center floor
Watch out for trigger words
When to say “Thanks” to customers
Avoid TMI
Slow down and warm up
Heard on Twitter
SkillSharpener

To read more — login/sign up

Comments are closed

SkillSharpener, August 2020

August 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the August 2020 issue of Customer Communicator.

To read more — login/sign up

Comments are closed

Customer Communicator, July 2020

July 1, 2020

By Sarah Benardos Customer Communicator

Frontline reps transition to remote work
Cell phone courtesy counts
Is your home office giving you a headache or a backache?
Ask the Panel: How has your work life changed since the start of the pandemic?
The terrible, horrible, no good, very bad customer
Avoid these bad habits when listening
Heard on Twitter
SkillSharpener

To read more — login/sign up

Comments are closed

SkillSharpener, July 2020

July 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the July 2020 issue of Customer Communicator.

To read more — login/sign up

Comments are closed

Customer Communicator, June 2020

June 1, 2020

By Sarah Benardos Customer Communicator

The power of questions
Adjusting to the new normal
Train yourself to ask questions
Service News: A monthly roundup
Ask the Panel: How can I build rapport with customers?
BLUF and other rules for email
Developing empathy
Admit it
Heard on Twitter
SkillSharpener

To read more — login/sign up

Comments are closed

SkillSharpener, June 2020

June 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the June 2020 issue of Customer Communicator.

To read more — login/sign up

Comments are closed

Customer Communicator, May 2020

May 1, 2020

By Sarah Benardos Customer Communicator

Word choice, the subtle influencer in customer communications
Clear the clutter
Non-verbal language matters too
Service News: A monthly roundup
Frontline Spotlight: Partnering with customers makes this team a winner
Watch out for icebergs
Now hear this
Getting a new behavior to stick
Refresh with 3-3-6 breathing
Heard on Twitter
SkillSharpener

To read more — login/sign up

Comments are closed

SkillSharpener, May 2020

May 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the May 2020 issue of Customer Communicator.

To read more — login/sign up

Comments are closed

Customer Communicator, April 2020

April 1, 2020

By Sarah Benardos Customer Communicator

Honing your vocal skills for better
customer communication
Controlling fear is crucial
Are you speaking too fast, too slow, or just right?
Service News: A monthly roundup
Ask the Panel: Have you ever had an oops moment with a customer?
Ending the conversation
Putting customers on hold, the right way
Are you speaking clearly? Try this exercise
Heard on Twitter
SkillSharpener

To read more — login/sign up

Comments are closed

SkillSharpener, April 2020

April 1, 2020

By Sarah Benardos Skillsharpener

Discussion topics and activities for the April 2020 issue of Customer Communicator.

To read more — login/sign up

Comments are closed