Customer Communicator, May 2020
May 1, 2020
- Word choice, the subtle influencer in customer communications
- Clear the clutter
- Non-verbal language matters too
- Service News: A monthly roundup
- Frontline Spotlight: Partnering with customers makes this team a winner
- Watch out for icebergs
- Now hear this
- Getting a new behavior to stick
- Refresh with 3-3-6 breathing
- Heard on Twitter
- SkillSharpener
SkillSharpener, May 2020
May 1, 2020
Discussion topics and activities for the May 2020 issue of Customer Communicator.
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Customer Communicator, April 2020
April 1, 2020
- Honing your vocal skills for better
customer communication - Controlling fear is crucial
- Are you speaking too fast, too slow, or just right?
- Service News: A monthly roundup
- Ask the Panel: Have you ever had an oops moment with a customer?
- Ending the conversation
- Putting customers on hold, the right way
- Are you speaking clearly? Try this exercise
- Heard on Twitter
- SkillSharpener
Comments are closed
SkillSharpener, April 2020
April 1, 2020
Discussion topics and activities for the April 2020 issue of Customer Communicator.
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