Every week we share practical tips and techniques from the pages of Customer Communicator — the digital newsletter for frontline reps.
To wrap up the year, we’re highlighting five of our most popular posts. You may read them now along with all of the 2023 posts.
And, if your team would benefit from more tips, techniques, and in-depth information like this each month, we invite you to subscribe to Customer Communicator. Order by January 11 to save 20% — Just use code “New Year.”
The top five are:
1. Learn to work with “emotional” customers
Helping angry or upset customers can be difficult. These science-based tips from the October issue will help. Learn more ….
2. Eliminate trigger words
Small shifts in word choice can have an oversized impact on the workplace and customer interactions. Learn more ….
3. Speak clearly
Public speakers know how to present themselves as knowledgeable and authoritative, and how to deliver a message in the most compelling and persuasive way. See tips from public speakers in the April issue. Learn more ….
4. Use concrete language
Reps are seen as more helpful and confident when they use concrete language. Learn more ….
5. Improve listening skills
Avoid slipping into bad listening habits with these tips from the March issue. Learn more ….