Customer service training for on-site and remote reps. Keep them connected, motivated, and learning with Customer Communicator. Every month, each of your reps receives the digital publication, Customer Communicator. Each issue is filled with skill-building articles, practical tips, advice from frontline managers, a self-quiz, and more. It’s the … Continue reading
These service experts share their advice and answer reader questions every-other-month in the pages of Customer Communicator. Stacy Ernst Navy Federal Credit Union Stacy is a service professional who inspires her team to deliver exemplary member service with each interaction. Q. How do you cope with awkward situations? A. Talkative customers. One of the most difficult situations…Continue reading
• Read a sample• Subscribe today and save If you find the weekly tips and techniques in Customer Service Bulletin useful for your team, you're sure to find a subscription to Customer Communicator even more valuable. This easy to use three-part service includes everything you need to keep your staff (remote and on-site) connected, motivated, and…Continue reading
In the workplace, everyone faces small conflicts throughout the day — with coworkers, managers, and even customers. To solve problems quickly and professionally it’s essential to choose the right words. In the December issue of Customer Communicator, the training and motivation newsletter for frontline reps, author and service expert, Renée Evenson explains the power of word…Continue reading
Now that you’ve moved back to the office, do you find yourself arriving home with a stiff neck and an aching back? In some cases, a few simple changes in your work habits can help you feel more comfortable. For example: If you use a single monitor, position it directly in front of you and…Continue reading
Customer Service training in Email Communication. Quick, courteous communication via email can boost productivity and enhance customer relationships, while careless and unprofessional email can frustrate and antagonize customers, coworkers, and others. Your package includes 10 copies of the Training Booklet plus downloadable Leader’s Guide, Quizzes, and Certificates. The Training Booklets may be used on their…Continue reading Continue reading
• What does science tells us about great service?
• Relax on your commute
• Share the same words
• Service News: A monthly roundup ...
• Ask the Experts: How to deal with impatient, rude, and angry customers?
• Customer communicator
• Add a deadline to phone messages
• Postpone aggravation with pen and paper
• Stamp out toxic talk
