Customer Communicator, March 2023

• What does science tells us about great service?
• Relax on your commute
• Share the same words
• Service News: A monthly roundup ...
• Ask the Experts: How to deal with impatient, rude, and angry customers?
• Customer communicator
• Add a deadline to phone messages
• Postpone aggravation with pen and paper
• Stamp out toxic talk