As inflation rises and budgets tighten, service organizations can expect to see an increase in demand for meaningful, personalized customer experiences.
Fortunately, there are steps that every frontline rep can take to meet those rising expectations.
Remember the “little things”
Customers like to feel special and important — not simply one of many nameless accounts in a vast database. Showing customers that they are valued often comes down to the “little things.”
The February issue of Customer Communicator, the newsletter for frontline reps, includes nine “little things” that all reps should keep top of mind during turbulent economic times.
Little thing number one is: Welcome new customers.
Take extra time to greet new customers, welcome them to your company, and introduce the service options, product guidelines, policies, and processes that will impact them. Make sure they know how to get the most benefit from their products and services, and the best way to contact you or your department with questions.
Learn more about Customer Communicator.