Customer Communicator

• Understanding the value of delivering great customer service

• Get your voice in sync

• Service News: A monthly roundup ...

• Ask the Experts: I dread questions that I can’t answer. What’s the solution?

• Fine tuning your voice

• Increase your comfort at work, enjoy the benefits all day

• Dealing with departmental conflict

• Find a way to agree

• It may be time to re-think your style for better customer service

• Rising above rudeness 

• Projecting confidence over the phone

• Service News: A monthly roundup ...

• Ask the Experts: How should I handle unexpected background noise?

• Four tips for better cross-selling

• Set goals for the next half of the year

• Build confidence with customers

• Add kindness to your service

• Use email as a phone courtesy tool

• Recovering from errors, oversights, slip-ups, and fails
• Watch your language to reduce stress
• The service recovery paradox
• Ask the Experts: How can I speed up calls with chatty customers?
• The fine art of disengaging
• Make the most of meetings
• Add a small personal touch
• The customer is not always right
• Avoid these killer phrases

• Stop mumbling and more tips for better customer communication

• Spring cleaning your home office

• Service Note: The classic mirror technique

• A monthly roundup...

• How can you tell a customer that they are wrong and still maintain a positive relationship?

• Five ways to show your empathy

• Doodling isn’t so bad after all

• Peel the anger onion

• Stop stepping on sentences

• How positive is your attitude?

• Maintain your energy and enthusiasm throughout the day
• Sharing your energy
• Pop Quiz
• Service News: A monthly roundup ...
• Ask the Experts: How can I get customers to reply in a timely way?
• Are you a hoarder?
• LOL with your friends
• Hope for the best, prepare for the worst