Customer Communicator


Customer Communicator, June 2025

June 1, 2025

• Choose your words carefully for more effective communication
• Communicating is challenging
• Try a Negative Lexicon
• Service News: A monthly roundup . . . 
• What words should be banned from the customer service department?
• Keep conversations positive
• Stress reduction in 5-4-3-2-1
• Control conversations with kindness 
• The power of dogs at work

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Customer Communicator, April 2025

April 1, 2025

• Great listening: It’s as much about speaking as it is about hearing 
• Re-energize with spring cleaning 
• Deep breathing refresher
• Service News: A monthly roundup . . . 
• Stop calling and go to the website
• Good news 
• Keep the drama out of the workplace 
• Why customers leave
• Step up to build trust

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Customer Communicator, March 2025

March 1, 2025

• Choose your words carefully when working with angry customers
• Try personal scripting
• Service News: A monthly roundup . . . 
• How should I handle rude or insulting customers?
• Good news 
• Transfer if you must, but always explain why
• Take a brain break 
• Watch your temper in email
• We’ve always done it that way

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