Customer Communicator


The Customer Communicator, May 2022

May 1, 2022

• Stop mumbling and more tips for better customer communication

• Spring cleaning your home office

• Service Note: The classic mirror technique

• A monthly roundup...

• How can you tell a customer that they are wrong and still maintain a positive relationship?

• Five ways to show your empathy

• Doodling isn’t so bad after all

• Peel the anger onion

• Stop stepping on sentences

• How positive is your attitude?

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The Customer Communicator, March 2022

March 1, 2022

• Lessons in de-escalating difficult calls

• Delivering bad news

• Use reflective language to connect with customers

• Service News: A monthly roundup ...

• Ask the Experts: How can I answer nosy questions without offending the customer?

• First impressions matter

• Add a deadline to messages

• Avoid using in-house jargon with customers

• Getting back to the subject

• The law of attraction: Positive thoughts

• Postpone aggravation with pen and paper

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The Customer Communicator, January 2022

January 1, 2022

• The role of body language in customer service

• Houseplants offer many benefits

• Practice a calming breath

• Service News: A monthly roundup ...

• Ask the Experts: What’s Ahead in 2022?

• Cutting off the chatty customer

• Are you a welcomer?

• Bring your dog to work, or bring your work to your dog

• New Year’s resolutions, be realistic!

• Treat each call as the start of a relationship

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