Customer Communicator

The Customer Communicator, November 2021

November 1, 2021

• Choosing the right words boosts customer satisfaction

• Take a mini-vacation to relieve stress

• Service News: A monthly roundup ...

• Exercise: Shift your language to satisfy customers

• Ask the Panel: How can I reduce my talk time?

• Breaking bad news to customers? 

• “What’s that in the road, a head?”

• Get to know internal “suppliers”

• Make friends by building bridges

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The Customer Communicator, September 2021

September 1, 2021

• Shift your style for better service

• Keep conversations stress free

• Shared communication styles build strong relationships

• Pop Quiz

Service News: A monthly roundup ...

• Ask the Panel: What metrics should I be tracking?

More than a number

Try using the Golden Pause

Convey confidence as you buy time

Is a difficult customer ruining your day?

Try teaching

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