Customer Communicator


The Customer Communicator, September 2022

September 1, 2022

• Flex your communication style for better service

• Manage stress on the spot

• Don’t forget empathy

• Service News: A monthly roundup ...

• Ask the Experts: The fine points of call escalation

• Stay focused on the customer

• Mirroring works in email too

• What if you have to call a customer back?

• Build your decision-making skills

• Anticipate customer needs

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The Customer Communicator, July 2022

July 1, 2022

• It may be time to re-think your style for better customer service

• Rising above rudeness 

• Projecting confidence over the phone

• Service News: A monthly roundup ...

• Ask the Experts: How should I handle unexpected background noise?

• Four tips for better cross-selling

• Set goals for the next half of the year

• Build confidence with customers

• Add kindness to your service

• Use email as a phone courtesy tool

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