Customer Communicator

• Fall wellness
• Write to be understood
• To move customers in the right direction, try PAB
• Pop Quiz
• Ask the experts: "How to make time for the best response"
• Don't let one bad apple spoil the whole bunch
• Practice kindness
• 3 tips for expressing empathy

• Who benefits from outstanding service?
• Find your focus
• Six important service lessons from Mom
• Pop quiz
• Ask the experts: "Anticipating the 'busy season' is making me anxious."
• Avoid TMI
• Rephrasing can help
• Watch out for icebergs

• Fine tune your service style
• Relax without scrolling
• Working well with older customers
• Pop quiz
• Ask the experts: What's the best way to end a difficult call?
• Set goals for the second half
• Ask about communication preferences
• Build relationships with courtesy