Customer Communicator

• Try ‘fogging’ to de-escalate calls
• Reclaim your commute
• Please don’t tell me what to do 
• Service News: A monthly roundup . . . 
• Take it professionally, not personally
• A problem, large or small, is still a problem 
• Do’s and don’ts when customers vent
• What happens to an angry customer

• The value of emphasis
• New year: New goals
• An email is not a text
• Service News: A monthly roundup . . .
• The value of good posture
• Give customers a verbal receipt 
• It’s customer logic
• Do’s and don’ts of hold

• Treat every customer like a star
• Winter wellness
• The two most dreaded words 
• Service News: A monthly roundup . . . 
• How to stay energized at work
• The ultimate report card
• Listening attentively to respond appropriately 
• Are you a sender or a receiver?