The Customer Communicator, March 2022
• Lessons in de-escalating difficult calls
• Delivering bad news
• Use reflective language to connect with customers
• Service News: A monthly roundup ...
• Ask the Experts: How can I answer nosy questions without offending the customer?
• First impressions matter
• Add a deadline to messages
• Avoid using in-house jargon with customers
• Getting back to the subject
• The law of attraction: Positive thoughts
• Postpone aggravation with pen and paper
To read more — login/sign upSkillSharpener, March 2022
Discussion topics and activities for the March 2022 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, February 2022
- Serving diverse and multicultural customers
- Negative day, positive attitude
- Say it simply
- Service News: A monthly roundup ...
- Ask the Experts: How can I get past WFH fatigue?
- A quick warm-up technique
- Treat customers like lifetime partners
- When all else fails, have a SODA
- Sharing a customer’s grief
SkillSharpener, February 2022
Discussion topics and activities for the February 2022 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, January 2022
• The role of body language in customer service
• Houseplants offer many benefits
• Practice a calming breath
• Service News: A monthly roundup ...
• Ask the Experts: What’s Ahead in 2022?
• Cutting off the chatty customer
• Are you a welcomer?
• Bring your dog to work, or bring your work to your dog
• New Year’s resolutions, be realistic!
• Treat each call as the start of a relationship
To read more — login/sign upSkillSharpener, January 2022
Discussion topics and activities for the January 2022 issue of Customer Communicator.
To read more — login/sign upCustomer Communicator, December 2021
• For the best customer service, just say “YES”
• Get crafty to reduce holiday stress
• Exercise: Try your hand at the negative-positive switch
• Ask the Panel: Managing priorities during busy times
• Heading back to the office? Be a good neighbor
• Three habits of bad listeners
• Watch your words in email and chat
To read more — login/sign upSkillSharpener, December 2021
Discussion topics and activities for the December 2021 issue of Customer Communicator.
To read more — login/sign upThe Customer Communicator, November 2021
• Choosing the right words boosts customer satisfaction
• Take a mini-vacation to relieve stress
• Service News: A monthly roundup ...
• Exercise: Shift your language to satisfy customers
• Ask the Panel: How can I reduce my talk time?
• Breaking bad news to customers?
• “What’s that in the road, a head?”
• Get to know internal “suppliers”
• Make friends by building bridges
To read more — login/sign upSkillSharpener, November 2021
Discussion topics and activities for the November 2021 issue of Customer Communicator.
To read more — login/sign up