Customer Communicator


The Customer Communicator, March 2022

March 1, 2022

• Lessons in de-escalating difficult calls

• Delivering bad news

• Use reflective language to connect with customers

• Service News: A monthly roundup ...

• Ask the Experts: How can I answer nosy questions without offending the customer?

• First impressions matter

• Add a deadline to messages

• Avoid using in-house jargon with customers

• Getting back to the subject

• The law of attraction: Positive thoughts

• Postpone aggravation with pen and paper

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The Customer Communicator, January 2022

January 1, 2022

• The role of body language in customer service

• Houseplants offer many benefits

• Practice a calming breath

• Service News: A monthly roundup ...

• Ask the Experts: What’s Ahead in 2022?

• Cutting off the chatty customer

• Are you a welcomer?

• Bring your dog to work, or bring your work to your dog

• New Year’s resolutions, be realistic!

• Treat each call as the start of a relationship

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The Customer Communicator, November 2021

November 1, 2021

• Choosing the right words boosts customer satisfaction

• Take a mini-vacation to relieve stress

• Service News: A monthly roundup ...

• Exercise: Shift your language to satisfy customers

• Ask the Panel: How can I reduce my talk time?

• Breaking bad news to customers? 

• “What’s that in the road, a head?”

• Get to know internal “suppliers”

• Make friends by building bridges

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