Customer Communicator

• Old school service still has a place in the 21st century
• Civility and good manners never go out of fashion
• Share your service stories
• Service News: A monthly roundup . . .
• Ask the Experts: What are your workplace triggers?
• Good news . . .
• Help customers without correcting them
• Impress customers with a service-update
• Take notes to be a better listener

• Be a good neighbor
• Keep your emotions under control
• Email can trigger emotions too
• Service News: A monthly roundup . . .
• Ask the Experts: Can an acronym improve service?
• Good news
• Watch your tone in written communication
• Consider soft question selling
• Cut down on follow up
• Pass on that coffee

• Identify personality types for better service
• Four Cs of good communication
• Hello influencing, I’m conscientious
• Service News: A monthly roundup . . . 
• Ask the Experts: How can I manage my time better?
• Good news
• Keep the office germ-free
• Write it like you say it
• Understanding the customer’s journey
• Remember to say “Thank you”

• Breaking bad news to customers
• Manage your time and energy
• Breaking bad news to your boss
• Service News: A monthly roundup . . .
• Ask the Experts: What is your personal advice for breaking bad news to customers?
• Good news . . . 
• Small steps to big goals
• Breathe for clarity
• I’ll have sprinkles
• Welcome complaints

• Telephone Techniques: A checklist for the New Year
• Sharpen your tools for the New Year
• To encourage feedback, ask open-ended questions
• Service News: A monthly roundup . . . 
• Ask the Experts: Things my mentors taught me
• Good news . . . 
• Use care when asking customers to repeat themselves
• On-hold etiquette
• Celebrate small successes
• Don’t treat customers like numbers
• First names first