Customer Communicator

• Dealing with difficult customers
• Tips for working with the hearing impaired
• Be prepared for the difficult caller
• Service News: A monthly roundup ...
• Ask the Experts: Things my customers taught me
• Good news
• Keep a positive attitude
• Watch your language in conflict discussions
• Avoid trigger words
• Show sincere enthusiasm
• Best email tip ever

• Four traits of great frontline reps
• Support your coworkers 
• 5 Ways to show respect
• Service News: A monthly roundup ...
• Ask the Experts: The customer is wrong! 
• Good news
• Try these phrases of appreciation
• Keep political talk low key
• Transfer calls with authority
• Dealing with the abusive caller

• Working with emotional, excitable, temperamental customers
• Plan now for the coming crunch
• More ways to calm a flooding customer
• Service News:  A monthly roundup ...
• Ask the Experts: Is it possible to over-thank a customer?
• Good News
• Preserve your strength and focus
• Paraphrase when necessary
• When things go wrong . . .
• Eliminating cultural missteps

• The role of empathy in customer service
• What are your hands saying about you?
• Three great ways to express empathy
• Service News: A monthly roundup ...
• Ask the Experts: How do you express empathy with customers?
• Good News
• Stay happy at work
• Sitting is bad for your health
• To solve a problem — say it aloud
• When you have to call a customer back