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Home » Training Resources » Training Packages

Training Packages

Engaging training on essential service topics. Use them when and where you need them. Perfect for classroom, online, or independent learning. Packages include 10 booklets plus downloadable leader’s guide, certificates of participation, quizzes (orange Q), and glancers (green G). Click below to learn more.

Showing all 13 results

  • 10-Step Anti-Stress Campaign

    Learn more $79.95 Add to cart
  • Contributing to a Positive Workplace. Includes training booklets, leader's guide, certificate of participation.

    Contributing to a Positive Workplace

    Learn more $79.95 Add to cart
  • Customer Service Answer Guide: Solutions to Your Top 10 Questions. Includes training booklets, leader's guide, certificate of participation.

    Customer Service Answer Guide

    Learn more $79.95 Add to cart
  • Effective Email Communication. IIncludes booklets, leader's guide, quiz, certificate of participation.Q

    Effective Email Communication

    Learn more $79.95 Add to cart
  • Guide to Cross-Selling and Upselling. Includes booklets, leader's guide, quiz, certificate of participation.Q

    Guide to Cross-Selling and Upselling

    Learn more $79.95 Add to cart
  • Guide to Effective Listening. Includes booklets, leader's guide, quiz, glancer, certificate of participation.Q
    G

    Guide to Effective Listening

    Learn more $89.95 Add to cart
  • Q
    G

    Guide to Handling Difficult Customers

    Learn more $89.95 Add to cart
  • Handbook of Advanced Phone Skills. Includes booklets, leader's guide, quiz, certificate of participation.Q

    Handbook of Advanced Phone Skills

    Learn more $79.95 Add to cart
  • Handbook of Essential Phone Skills. Includes booklets, leader's guide, quiz, glancer, certificate of participation.Q

    Handbook of Essential Phone Skills

    Learn more $79.95 Add to cart
  • Making a Difference Through Customer Service. Training booklets, leader's guide, certificate of participation.

    Making a Difference Through Customer Service

    Learn more $79.95 Add to cart
  • Sounding Great on the Phone. Includes booklets, leader's guide, quiz, certificate of participation.Q

    Sounding Great on the Phone

    Learn more $79.95 Add to cart
  • Time Management for Stress Reduction and Productivity. Includes booklets, leader's guide, certificate of participation.

    Time Management for Stress Reduction and Productivity

    Learn more $79.95 Add to cart
  • Yoga at Your Desk: A Guide to Stress Reduction. Includes booklets, leader's guide, certificate of participation.

    Yoga at Your Desk: A Guide to Reducing Stress

    Learn more $79.95 Add to cart

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Customer Service Group
36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046
Telephone: (973) 265-2300, Fax: (973) 402-6056
Website: CustomerServiceGroup.com
Email: info@CustomerServiceGroup.com

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Serving the people that serve customers.

 
 
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