SkillSharpener, July 2024
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⢠Do your customers think you are trustworthy?
⢠Mind your mobile manners
⢠More trust-building techniques
⢠Service News: A monthly roundup . . .
⢠Ask the Experts: Whatâs the best way to give bad news?
⢠Good newsÂ
⢠The law of attraction: positive thoughtsÂ
⢠Use your âamiable voiceâ
⢠Use FUD to calm angry customersÂ
⢠What you say, and when you say it, can impact customer satisfactionÂ
⢠Time for a chair check up?
⢠Ask the Experts: How can I sound more confident with customers?
⢠Service News: A monthly roundup . . .
⢠Good newsÂ
⢠When leaving your phone numberÂ
⢠Communicating via email with non-native English speakersÂ
⢠Three rules for better listening
⢠Old school service still has a place in the 21st century
⢠Civility and good manners never go out of fashion
⢠Share your service stories
⢠Service News: A monthly roundup . . .
⢠Ask the Experts: What are your workplace triggers?
⢠Good news . . .
⢠Help customers without correcting them
⢠Impress customers with a service-update
⢠Take notes to be a better listener
Discussion topics and activities for the May 2024 issue of Customer Communicator.
To read more — login/sign upDiscussion topics and activities for the April 2024 issue of Customer Communicator.
To read more — login/sign up⢠Identify personality types for better service
⢠Four Cs of good communication
⢠Hello influencing, Iâm conscientious
⢠Service News: A monthly roundup . . .Â
⢠Ask the Experts: How can I manage my time better?
⢠Good news
⢠Keep the office germ-free
⢠Write it like you say it
⢠Understanding the customerâs journey
⢠Remember to say âThank youâ
Discussion topics and activities for the March 2024 issue of Customer Communicator.
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