SkillSharpener, March 2023
March 1, 2023
Discussion topics and activities for the March 2023 issue of Customer Communicator.
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Customer Communicator, March 2023
March 1, 2023
• What does science tells us about great service?
• Relax on your commute
• Share the same words
• Service News: A monthly roundup ...
• Ask the Experts: How to deal with impatient, rude, and angry customers?
• Customer communicator
• Add a deadline to phone messages
• Postpone aggravation with pen and paper
• Stamp out toxic talk