The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.
You may read the issues online and share them with your on-site and remote staff.
Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.
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⢠Dealing with difficult customers
⢠Tips for working with the hearing impaired
⢠Be prepared for the difficult caller
⢠Service News: A monthly roundup ...
⢠Ask the Experts: Things my customers taught me
⢠Good news
⢠Keep a positive attitude
⢠Watch your language in conflict discussions
⢠Avoid trigger words
⢠Show sincere enthusiasm
⢠Best email tip ever
Discussion topics and activities for the December 2023 issue of Customer Communicator.
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⢠Four traits of great frontline reps
⢠Support your coworkers
⢠5 Ways to show respect
⢠Service News: A monthly roundup ...
⢠Ask the Experts: The customer is wrong!
⢠Good news
⢠Try these phrases of appreciation
⢠Keep political talk low key
⢠Transfer calls with authority
⢠Dealing with the abusive caller
Discussion topics and activities for the November 2023 issue of Customer Communicator.
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⢠Working with emotional, excitable, temperamental customers
⢠Plan now for the coming crunch
⢠More ways to calm a flooding customer
⢠Service News: A monthly roundup ...
⢠Ask the Experts: Is it possible to over-thank a customer?
⢠Good News
⢠Preserve your strength and focus
⢠Paraphrase when necessary
⢠When things go wrong . . .
⢠Eliminating cultural missteps
Discussion topics and activities for the October 2023 issue of Customer Communicator.
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Discussion topics and activities for the September 2023 issue of Customer Communicator.
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Discussion topics and activities for the August 2023 issue of Customer Communicator.
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Discussion topics and activities for the July 2023 issue of Customer Communicator.
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