Customer Communicator, October 2023

⢠Working with emotional, excitable, temperamental customers
⢠Plan now for the coming crunch
⢠More ways to calm a flooding customer
⢠Service News: A monthly roundup ...
⢠Ask the Experts: Is it possible to over-thank a customer?
⢠Good News
⢠Preserve your strength and focus
⢠Paraphrase when necessary
⢠When things go wrong . . .
⢠Eliminating cultural missteps