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The most recent issues of Customer Communicator and SkillSharpener have been posted for you below.

You may read the issues online and share them with your on-site and remote staff.

Please keep in mind that the newsletter is provided for your immediate service team only and may not be distributed to others.

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Customer Communicator, March 2023

March 1, 2023
  By

• What does science tells us about great service?
• Relax on your commute
• Share the same words
• Service News: A monthly roundup ...
• Ask the Experts: How to deal with impatient, rude, and angry customers?
• Customer communicator 
• Add a deadline to phone messages 
• Postpone aggravation with pen and paper 
• Stamp out toxic talk

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